SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of caterisb (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://caterisbaby.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Delivery is fast. There's a slight smell.
Good advise, the edges of the ropes are not processed only
Windbreaker is cool. Only the color is not so bright, but still liked.
Light, for the summer, there is a clasp under the throat, which is very convenient. Beautiful, in the park immediately noticed
A good thing, the coloring is suitable for everything, for the summer is perfect! I recommend, thanks to the store
Windbreaker is super-just about the kurteczkę me chodziło: pretty, light, przeciwwiatrowa and rain-perfect for windy but warm days. Kupiłam deve. 18 M-fits perfectly for daughter, which currently has 25 M and wears deve. 86. Shipment within niecałych 3 wks. Recommend :-)
It is thin, when the house does not admire...
Super! Came quickly
The jacket is excellent. All as in the description. The quality is good, there is no smell, the seams are even and the threads do not stick out. The truth is very light and thin, in cold weather will not go. Pictures on the tile before washing. On the pink after-did not sit down, the color did not change. Track tracked. Ordered on april 10 and received on may 1. Seller recommend.
27.04 ordered, 6.05 was already at the post office! super fast delivery, cool windbreaker, took for a year, size 80 is indicated, daughter 7 months, height 68, of course for growth took, light, bright, nice material on the hood, inside the mesh to breathe the body, the design is cool, plastic lightning, everything is fine) with the store did not communicate.
The parcel came quickly. Quality is satisfied: threads do not stick out, there is no foreign smell. The windbreaker is super, that's only the elastic band at the bottom is tight a little.
At 1.5 86 cm approximately, did not really like the elastic bottom, but not critical, for the summer cool
Excellent quality. Was very satisfied.
Everything is super. Legend bright windbreaker. Delivery mega fast 2 weeks. Thank you! I recommend unequivocally
It is just as it is peraba